Woman Poncho

Returns & Refunds

For return processing, review our complete return policy and prepare your return label, and enclose it with your merchandise.

Mail your shipment to:
Paqu Native Clothing
Attn: Returns Processing
4501 Planters Row Way
Myrtle Beach, SC 29579

Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. 

For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 843-457-6730 or paqu_clothing@gmail.com to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. 

You can return a gift for a merchandise credit. Your merchandise credit will be emailed to the email address associated with the order. Please contact us at 843-457-6730 or paqu_clothing@gmail.com to receive the merchandise credit at a different email address or return to original tender.

Return shipping fees may apply.

I need to return:	You may return it:	Cost
	By sending the package back on your own using UPS, USPS, or Fedex (we recommend you use tracking or delivery confirmation to make sure your package arrives)	You are responsible for cost of return.
Orders Shipped Internationally	Please call us to issue a return authorization at 843-457-6730 or paqu_clothing@gmail.com from 7am-12am EST daily

 

We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 15 days of purchase. After 15 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.

Original payment method	Refund method
Credit Card	Refund to original credit card, please allow up to 10 days for your financial institution to post your refund
PayPal	Refund to your PayPal account
ApplePay	Refund to your ApplePay account
Gift Cards	ECard refund emailed to the email associated with order
Gift Orders (all payment methods)	ECard refund emailed to email associated with order. Please contact us at 843-457-6730 or paqu_clothing@gmail.com to receive the merchandise credit at a different email address or return to original tender.

Shipping Options

Paquclothing.com offers combined standard flat rate shipping to most U.S. locations, including U.S. territories. Express delivery is available at an additional charge.

	Standard	Expedited	Overnight
Delivery Time	3-8 days*	3 business days Order by noon EST, allow extra day for orders placed on weekends or after 12pm EST Monday - Friday	Next business day Order by noon EST, allow extra day for orders placed on weekends or after 12 pm EST Monday-Friday
Shipping Charges	FREE with $80+ purchase $10 for orders less than $80	$15	$25
Available where?	All US states and Territories	Continental US	Continental US
PO Box Delivery?	Yes	N/A	N/A
US Territories	Yes, please allow up to 14 days	N/A	N/A
Notes	* Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can.

Please carefully review your shipping information before placing your order. We value our customer's trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order. You may be contacted to verify your order information. Your order will be shipped the same day your order information is verified.

Paqu Native Clothing now offers international shipping to over 80 countries. Please contact us paqu_clothing@gmail.com for more information on international shipping.